Privacy Policy

This Privacy Policy explains how ZendoDream collects, uses, stores, and protects personal information when you visit zendodream.com, place an order, contact us, or interact with our website. By using this website, you understand that your information may be processed as described below.

Who We Are

zendodream.com is operated by ZendoDream, which collects, uses, and protects information about visitors and customers under this Privacy Policy. For studio details, see our Contact page.

Information We Collect

When you place an order, contact us, or use the website, we may collect information such as your name, email address, phone number, shipping address, billing address, order details, payment status, delivery information, and customer service messages.

When you browse the website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages viewed, referral source, approximate location, cookie data, and website activity.

If you create an account or sign in using Google, we receive basic profile information from your Google account — typically your name, email address, profile picture, and a Google account identifier. We do not receive your Google password. Signing in with Google is optional; you can also create an account using an email address and password. Your use of Google Sign-In is also subject to Google’s own privacy policy.

If you subscribe to our newsletter, we collect your email address so we can send you updates. You can unsubscribe at any time.

Payment Information

Payments are processed by third-party payment providers. ZendoDream does not directly store your full credit card number or full payment account details. Payment providers may process payment-related information according to their own privacy and security practices.

How We Use Information

We use personal information to process orders, prepare and ship products, send tracking information, respond to customer questions, handle returns or damaged package requests, prevent fraud, maintain website security, improve the website, and comply with legal, tax, accounting, or business record requirements.

Cookies and Similar Technologies

Our website uses cookies and similar technologies for three purposes: (1) essential functions such as the shopping cart, checkout, account sign-in and security; (2) analytics — we use Google Analytics to understand how visitors use the site; and (3) advertising and measurement — we use the Meta Pixel to measure the results of our ads on Facebook and Instagram and to reach relevant audiences.

Analytics and advertising tools load when you visit the site. Our cookie notice is informational and does not block them. You can limit or opt out through your browser settings, by blocking third-party cookies or trackers, through Google’s opt-out tools, and through your ad preferences on Facebook and Instagram. If you disable cookies, some parts of the website, shopping cart or checkout may not work properly.

How We Share Information

We may share necessary information with service providers who help us operate the website and fulfill orders, including payment processors, shipping carriers, website hosting providers, email service providers, sign-in and identity providers, analytics providers (Google), advertising platforms (Meta), fraud prevention services, and customer support tools.

We do not sell your personal information for money. We do not share your information for unrelated third-party marketing without your consent. Our advertising use of the Meta Pixel is described in “Cookies and Similar Technologies” and “Your US State Privacy Rights.”

International Data Processing

ZendoDream is based in China, and our service providers may operate in different countries or regions. By using the website or placing an order, you understand that your information may be processed or stored outside your country of residence.

Data Retention

We keep personal information only for as long as reasonably necessary for order fulfillment, customer service, legal compliance, tax and accounting records, fraud prevention, dispute resolution, and business operations.

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or legitimate business needs.

Your Choices and Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to legal, tax, security, and order-related recordkeeping requirements.

If you receive marketing emails from us, you may unsubscribe using the instructions in the email or by contacting us directly.

Your US State Privacy Rights

Depending on where you live, you may have additional rights under U.S. state privacy laws, such as the California Consumer Privacy Act (CCPA/CPRA). These may include the right to know what personal information we collect, the right to request access to, correction of, or deletion of your personal information, and the right not to receive discriminatory treatment for exercising these rights.

We do not sell your personal information for money. Our use of the Meta Pixel for advertising may be considered “sharing” personal information for cross-context behavioral advertising under some U.S. state laws. You can opt out through your ad preferences on Facebook and Instagram, or by blocking third-party trackers in your browser. To exercise any of your rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.

Children

Our website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page. Continued use of the website after changes are posted means you accept the updated Privacy Policy.

Contact

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us at [email protected].