Returns and Refunds

Every piece is made after you order it, in small batches of 20. Sending it back only adds cost and waste: air freight across the world is expensive, and more importantly, our pieces are at their best for a limited time, so a returned piece cannot be sold again. That is why we don’t ask you to send anything back. Here is how we make things right instead.

Damaged, wrong or missing

Email us within 14 days of delivery with your order number and photos of the outer box, shipping label and product. Choose a replacement from our next batch or a full refund, shipping included. Refunds are processed within 3 days.

Quality issues

If a cord breaks, a seam opens or a bead cracks within 14 days of delivery, send us a photo. This includes customized pieces. We will replace it or refund you in full.

Bracelet doesn’t fit

Within 14 days, send us your new wrist size and we will remake it once. You cover shipping only.

Lost in transit

If tracking hasn’t moved for 10 business days, or your order hasn’t arrived 30 business days after dispatch, write to us. We will send a replacement or refund in full. If tracking shows it as delivered, we’ll check with the carrier first.

Not quite right for you?

If you’ve changed your mind, the scent isn’t for you, or you’d prefer another piece, write to us within 14 days of delivery. We can’t take pieces back, but we’ll do our best to help you find something that suits you better.

Cancellations

You can cancel for a full refund until we begin making your piece, usually within 2 business days of ordering. This includes customized pieces. Once making has begun we usually can’t cancel, but if you need to, write to us as soon as you can and we’ll see what we can do.

How to reach us

Email [email protected] with your order number and details. We respond within 1–3 business days.